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Customer Retention Specialist - State Farm Agent Team Member

Full Time in Chicago - IL

•• State Farm Insurance Agency located in North-Center Chicago 60618 is hiring ••

Note ONLY CANDIDATES WHO "POSSESS" STATE FARM AGENCY EXPERIENCE & ARE PROPERTY & CAUALTY LICENSED" WILL BE CONSIDERED!


We seek candidates who POSSESS (State Farm Agency Experience) + now POSSESS (Property & Casualty Licenses)

Office Hours Monday–Friday, 9am-5pm (No evenings, no weekends)
This is a GENERALIST position, and NOT sales only, like what many other agencies are seeking. We seek a candidate who can confidently handle both sales and customer service opportunities while helping individuals, families, and businesses with their insurance needs.
Key Responsibilities
Qualifications
  • Property & Casualty (P&C) license MUST POSSESS / REQUIRED..........
  • ⭐ Life & Health license preferred ⭐
  • Current or recent State Farm Agency experience REQUIRED......
  • Dependable and Reliable
  • Strong work ethics

  • Experienced handling State Farm policyholder service inquiries, policy changes, billing, and coverage questions.

  • Strong customer service, communication, and relationship-building skills.
  • Positive, dependable, self-motivated, and team-oriented attitude.
  • Comfortable handling both customer service and sales conversations.
  • Ability to identify customer needs, recognize coverage gaps, and confidently recommend appropriate solutions.
  • Strong organizational skills, attention to detail, and consistent follow-through.
  • Willingness to make outbound calls, follow up on opportunities, and ask for the business.
  • Commitment to continued learning, product knowledge, and professional development.
  • Ability to meet all applicable insurance licensing and training requirements.
Benefits & Compensation
  • Base pay* (doe).
  • Incentive Bonuses* .
  • Paid time off.
  • Profit-sharing plan.
  • Health prem allowance.
  • Mon–Fri, 9 AM–5 PM — no evenings or weekends!
  • Professional, in-office work environment.
  • Ongoing training, coaching, and career development opportunities.
  • Total compensation = Base pay+uncapped performance-based incentive compensation, determined by production, skills, licenses, education, and experience.
➖Contact us today! We will follow up with applicants by email or text ➖
Compensation $45,000.00 - $60,000.00 per day




Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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