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Customer Service Representative - State Farm Agent Team Member

Full Time in Chicago - IL

Benefits
  • Base comp (doe)
  • Incentive pay based on performance
  • Paid time off
  • Profit sharing plan
  • Training & development
  • Opportunity for advancement
  • Insurance licensing fees after 3 mths, if unlicensed

You May Be a Great Fit as a Customer Service Rep - Agent Team Member at our STATE FARM AGENCY in Chicago, IL 60618 if

  • You’re the person people call first when life goes sideways - calm, steady, and ready to help.
  • You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
  • You’re a natural relationship-builder who earns trust quickly and keeps it.
  • You listen first, then guide, making customers feel understood while confidently recommending solutions.
  • You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.
Location Address CHICAGO, ILLINOIS 60618 (NORTH CENTER)
At our State Farm Agency, we’re here to help people protect what matters most. We take pride in serving our community with integrity, care, and real support. Whether we’re helping someone navigate a claim or personalize a plan, we believe in doing meaningful work that makes a difference. If you're looking to grow your career, help others, and be part of a team that strives to do good every day, you’ll fit right in with us.
Seeking a Customer Service Rep - Agent Team Member at to oversee day-to-day service operations and ensure a positive experience for customers, along with cross selling customers. This role focuses on communication, organization, and coordination of customer interactions.
Responsibilities
  • Manage customer inquiries and support daily service activities.
  • Coordinate team communication to maintain efficient workflows.
  • Assist with account updates, billing inquiries, and policy reviews.
  • Track service metrics and report progress to the agent.
  • Support community engagement and customer outreach initiatives.
  • Cross sell addl products based on needs
  • Obtain referrals and social media reviews
  • Develop new prospective customers
Qualifications
  • Excellent communication and organizational skills.
  • Strong attention to detail with the ability to manage multiple priorities.
  • Must be able to obtain applicable state insurance licenses.
  • Experience in customer service or sales preferred.
  • Proven track record of meeting sales targets.
  • Possess and/or develop pipeline of new prospective customers
  • Willingness to engage in sales conversations.
  • Detail-oriented and organized, with the ability to manage multiple tasks.
  • Comfortable initiating contact and interacting with prospective customers.
  • Strong work ethics, Positive Attitude and Coachable
  • Fast learner with Attention to detail.
  • INSURANCE LICENSES (must possess or able to acquire asap)
Compensation $18.00 - $30.00 per hour
Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

  • Make a difference in your community every day.

  • Gain confidence and grow your dream career.

  • Earn benefits and rewards that are second to none