Account Representative - State Farm Agent Team Member
Full Time in Chicago - IL
State Farm Insurance Account Representative – Customer Service & Sales
♦ INSURANCE LICENSES & STATE FARM INSURANCE AGENCY EXPERIENCE REQUIRED ♦
Are you someone who enjoys helping people, solving problems, building relationships, and identifying opportunities to better protect customers?
Our established State Farm agency is seeking a
State Farm Agency experienced, motivated, dependable, customer-focused Insurance Account Representative
to join our team.We're looking for a well-rounded team member with prior State Farm Insurance Agency experience who can confidently handle both customer service and sales opportunities while helping individuals, families, and businesses with their insurance needs.
Key Responsibilities
Customer Service & Policyholder Relationships
- Handle a wide range of customer service inquiries accurately, professionally, and completely.
- Assist existing policyholders with payments, policy changes, coverage questions, billing, claims-related inquiries, and other service needs.
- Review customer accounts to identify coverage gaps, available discounts, and opportunities for stronger protection.
- Recommend appropriate coverage upgrades, endorsements, and additional insurance products based on customer needs.
- Build strong relationships that encourage customer satisfaction, retention, referrals, and long-term loyalty.
New Business & Sales Opportunities
- Assist new prospects through incoming calls, walk-ins, referrals, internet inquiries, State Farm leads, social media, and other marketing sources.
- Prepare quotes, explain coverage options, follow up with prospects, and ask for the business.
- Identify opportunities for Auto, Home, Renters, Life, Health, Business, and other available insurance products.
- Proactively follow up with existing customers and prospects to address insurance needs and grow agency business.
Our Philosophy Take Care + 1
We believe great customer service goes beyond simply completing a transaction.
When a customer contacts us, our goal is to take care of their immediate request and look for at least one additional way we may be able to help.
That could mean identifying a missing discount, discussing a coverage gap, recommending stronger protection, or introducing another insurance product that fits their needs.
We're not looking for someone who simply takes orders or handles "one-and-done" calls.
We're looking for someone who asks thoughtful questions, listens carefully, recognizes opportunities, and confidently offers solutions—without high-pressure sales tactics.
Qualifications
- Prior State Farm Insurance Agency experience REQUIRED✅
- Property & Casualty (P&C) license REQUIRED ✅
- Life & Health license preferred ⭐
- Experience handling State Farm policyholder service inquiries, policy changes, billing, and coverage questions.
- Strong customer service, communication, and relationship-building skills.
- Positive, dependable, self-motivated, and team-oriented attitude.
- Comfortable handling both customer service and sales conversations.
- Ability to identify customer needs, recognize coverage gaps, and confidently recommend appropriate solutions.
- Strong organizational skills, attention to detail, and consistent follow-through.
- Willingness to make outbound calls, follow up on opportunities, and ask for the business.
- Commitment to continued learning, product knowledge, and professional development.
- Ability to meet all applicable insurance licensing and training requirements.
Benefits & Compensation
- Competitive base pay* (dependent on experience).
- Performance-based incentive bonuses* with unlimited earning potential.
- Paid time off, personal days, and holidays.
- Profit-sharing plan.
- Health premium allowance.
- Mon–Fri, 9 AM–5 PM — no evenings or weekends!
- Professional, in-office work environment.
- Ongoing training, coaching, and career development opportunities.
- Total compensation = Base pay + unlimited performance-based incentive compensation. Compensation is determined by production, skills, licenses, education, and experience.
Interested in Joining Our Team?
If you're motivated to succeed, enjoy helping people, possess STATE FARM EXPERIENCE are INSURANCE LICENSED, and want an opportunity to grow professionally and financially, we'd like to hear from you!
Contact us today! We will follow up with applicants by email or text.
Compensation $36,000.00 - $60,000.00 per year
Join a community of good neighbors
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Make a difference in your community every day.
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Gain confidence and grow your dream career.
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Earn benefits and rewards that are second to none