Skip to content
Español

Customer Service Representative - State Farm Agent Team Member

Full Time in Chicago - IL

Chicago (North Center) – 60618

Local State Farm Agent office seeks an Insurance Licensed Customer Service Representative - State Farm Agent Team Member to support existing customers and help grow the agency. This role focuses on renewals, outreach, relationship maintenance, and proactive inbound/outbound conversations to drive service and sales. We prefer candidates who are within a 30-minute commute to our Chicago (North Center) – 60618 office.

Insurance license required or willing to obtain ASAP.

(We prefer P&C + L&H, but we may consider motivated, outgoing candidates who are fast learners and results-driven.)



Responsibilities

  • Contact customers for renewals, coverage options, and ongoing support
  • Review policies/accounts and recommend updates to address coverage gaps
  • Cross-sell additional products based on customer needs
  • Identify opportunities to improve satisfaction and engagement
  • Provide timely quotes and follow up within the same business day when possible
  • Maintain accurate customer records and documentation
  • Prioritize and manage workflow to ensure efficient, accurate processing
  • Represent the agency at occasional community events
  • Build a referral network (“center of influence”) and generate leads
  • Create and contribute to customer reviews (including social media)
Qualifications

  • P&C license required (must possess or obtain ASAP) and L&H preferred
  • Insurance agency experience preferred
  • Strong communication skills (verbal + written) and persuasive customer conversations
  • Natural relationship-builder—friendly, empathetic, and patient
  • Calm under pressure; proactive problem-solver
  • Coachable with a positive, “can-do” attitude
  • Reliable, strong work ethic, and fast learner
  • Comfortable handling phone/computer work all day
Office hours Mon–Fri, 9:00 AM – 5:00 PM (no evenings/weekends)

Benefits

  • Base pay (DOE) + incentive pay based on production
  • Paid time off (personal/holidays)
  • Profit sharing plan
  • Training & development + advancement opportunities
  • License fees reimbursed after 6 months (if unlicensed)
Total compensation is uncapped and based on production, active licenses, and experience.

Part-Time Option
Although this is Full-Time, we may consider Part-Time. Part-time candidates must already have at least a P&C license.

Compensation $38,000 – $58,000(or higher based on production)

If you want to work with a local team and build lasting customer relationships, we’d love to hear from you.
Compensation $38,000.00 - $58,000.00 per year




Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

Join a community of good neighbors

  • Make a difference in your community every day.

  • Gain confidence and grow your dream career.

  • Earn benefits and rewards that are second to none