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Receptionist - State Farm Agent Team Member

Full Time in Chicago - IL

With 30 years of established service, our State Farm agency is seeking an Insurance Licensed State Farm Agent Team Member to support existing customers and grow the business through meaningful relationship conversations.

This role involves inbound and outbound customer contact, outreach, relationship maintenance, and proactive conversations to drive retention and additional sales.

Licensing Insurance Producer Licenses are required, though not mandatory—if you don’t have them, we’ll help guide you on how to obtain the necessary licenses.

What we value We don’t focus on GPA or degrees. We care most about your energy, positivity, work ethic, ability to connect with clients, coachability, willingness to take feedback, and how quickly you learn.

Responsibilities
  • Contact customers for renewals, coverage options, and ongoing support
  • Review policies/accounts and recommend updates to address coverage gaps
  • Cross-sell additional products based on customer needs
  • Identify opportunities to improve satisfaction and engagement
  • Provide timely quotes and follow up within the same business day when possible
  • Maintain accurate customer records and documentation
  • Prioritize and manage workflow to ensure efficient, accurate processing
  • Represent the agency at occasional community events
  • Build a referral network center of influence and generate leads
  • Create and contribute to customer reviews (including social media)
Qualifications

  • Illinois Property & Casualty and Life & Health Insurance Licenses required (must possess or be able to acquire asap)

  • Insurance agency knowledge and experience helpful
  • Strong communication skills (verbal + written) and persuasive customer conversations
  • Natural relationship-builder—friendly, empathetic, and patient
  • Calm under pressure; proactive problem-solver
  • Coachable with a positive, “can-do” attitude
  • Reliable, strong work ethic, and fast learner
  • Comfortable handling phone/computer work all day
  • Prefer candidates who are within a 30-minute commute to our office
Office hours Mon–Fri, 9:00 AM – 5:00 PM (no evenings/no weekends)

Benefits
  • Base pay (doe)
  • Incentive comp based on production
  • Paid time off (personal/holidays)
  • Profit sharing plan
  • Health premium allowance
  • Training & development + advancement opportunities
  • License fees reimbursed after 6 months (if unlicensed)
  • Total compensation = (Base pay + unlimited incentive pay), which is determined by your production, skills, licenses, education, and experience.

♦Reminder Illinois Property & Casualty and Life & Health Insurance Licenses are Required (must possess or able to acquire asap). We’ll provide clear guidance on exactly how to get started ♦

Compensation $19.00 - $30.00 per hour




Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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