Customer Retention Specialist - State Farm Agent Team Member

Full Time in Chicago - IL

You May Be a Great Fit as a Customer Retention Specialist at Jim Tom - State Farm Agent if

You’re the person people call first when life goes sideways - calm, steady, and ready to help.
You genuinely care about your community and are dedicated to providing excellent service that makes a positive impact on the people around you.
You’re a natural relationship-builder who earns trust quickly and keeps it.
You listen first, then guide, making customers feel understood while confidently recommending solutions.
You’re compassionate under pressure and can guide someone through their worst day with clarity and empathy.

Location – (North Center) Chicago 60618 --- IN-OFFICE/IN-PERSON POSITION
Commute Short commute preferred of any candidate - Please do NOT apply unless you'd be comfortable commuting to our office on a daily basis!

Office Hours Mon–Fri, 9:00 AM–5:00 PM (No evenings, no weekends)

Unlike many other insurance job postings you may see online, this is NOT a sales-only position. We're seeking a dependable, coachable, self-motivated individual with a positive attitude and strong work ethic who enjoys both Customer Service, Retention and Sales. Responsibilities include providing excellent customer service, assisting existing policyholders, focusing on customer retention, identifying coverage gaps and cross-selling opportunities, generating new business, and building lasting customer relationships.

What You’ll Do
✔️ Help Current Policyholders

Handle customer service inquiries with accuracy and care
Address gaps during conversations by asking relevant questions
Offer/maximize discounts when available (where permitted)
Help customers upgrade coverage to protect what matters
Pivot to additional products when appropriate

✔️ Help New Prospects

Handle new leads from

referrals, call-ins / walk-ins, social media, internet leads, StateFarm.com leads and other sources

✔️ Our Service Philosophy We don’t do “one-and-done.” We follow TAKE CARE → LOOK → ASK → HELP → PIVOT → CLOSE
Take Care + 1 you’ll help with what they need and find at least one additional appropriate way we can help—without pressure.

✔️Who You Are

Friendly, professional, and good at communicating
Comfortable asking questions and reviewing policies
Motivated to succeed and enjoy helping people
Reliable in regard to attendance
Energetic with Strong Work Ethics
Property & Casualty licenses required (Life/Health is a plus)
State Farm agency experience highly preferred

Benefits

Base pay (doe)*
Incentive bonus pay based on performance*
Profit-sharing retirement plan
Health prem allowance
Professional in-office environment
Ongoing training and career development opportunities
Insurance licenses fees reimbursed after 3 mths, if unlicensed

Insurance Licenses ✅Property & Casualty (P&C) license REQUIRED ✅ - ⭐Life & Health license preferred ⭐If not licensed, candidate must get insurance licensed asap.

Note This position is with a State Farm independent contractor insurance agent, not with State Farm Insurance Companies. Employees of State Farm agents must successfully complete applicable licensing requirements and training programs.

Compensation $40,000.00 - $55,000.00 per year

Apply Now State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm. Agents are responsible for and make all employment decisions regarding their employees.

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Make a difference in your community every day.
Gain confidence and grow your dream career.
Earn benefits and rewards that are second to none